Exchange & Return Policy

Your Comfort Matters. Your Satisfaction Comes First.

At BAREGRACE, we believe every shopping experience should be as comfortable and reassuring as the products we offer.

We take care in presenting our collection and aim to ensure that every order reaches you in the expected condition. Because we specialize in intimate apparel, we also maintain appropriate hygiene standards when handling return and exchange requests.

1. Our Return & Exchange Commitment

We understand that occasionally an order may not arrive as expected.

Customers may request assistance in the following situations:

  • The product received is damaged or defective.

  • An incorrect item has been delivered.

  • The product differs materially from the confirmed order.

  • Another issue qualifies under applicable consumer protection requirements.

All requests are reviewed according to the circumstances and applicable policy.

2. Hygiene & Product Eligibility

For hygiene and customer safety, certain intimate products, including panties, briefs, and other close-fitting innerwear, may not qualify for discretionary returns or exchanges.

These restrictions do not override statutory remedies available for defective, damaged, or incorrectly supplied goods.

3. Product Condition Requirements

Where a return or exchange is eligible, products should be:

  • Unused and unwashed.

  • In their original condition.

  • Accompanied by original tags and packaging, where available.

  • Free from damage caused after delivery.

4. Reporting Damaged or Incorrect Orders

If you experience an issue with your order, please contact our customer support team promptly.

To help us review your request efficiently, provide your order number, contact details, photographs of the product, and a brief description of the concern.

5. Exchange Availability

Approved exchanges depend on stock availability. If the requested size or product is unavailable, our support team will discuss an appropriate alternative resolution.

6. Refunds for Eligible Returns

Once an eligible return or refund request has been reviewed and approved, the refund will be initiated through an appropriate payment method.

Banking and payment processing times may vary.

7. Customer Support

We are committed to addressing genuine concerns fairly and professionally.

BAREGRACE

Phone: +91 9999702044 / +91 7835969607 / +91 7835965626

Address: Flat No. 633, Four Storey, Vishal Enclave, Rajouri Garden, New Delhi – 110027, India.